The E911 emergency communications team provides a vital link between the community, public safety, and EMS professionals. E911 dispatchers are the first line of communication when someone has an emergency; they are true first responders and are often the unsung heroes of the emergency response team.
When you call 911 in the Town of Hudson, it is the E911 dispatchers who answer. They provide crisis intervention, emergency dispatch, and communication support services for police, fire, and EMS units and the community. They operate under sometimes chaotic, frenzied, heart-wrenching and stressful conditions. Dispatchers gather essential information from callers by asking questions to interpret, analyze and anticipate the caller’s situation in order to dispatch the appropriate emergency services or refer callers to other agencies.
This team of highly-trained emergency call takers is organized and adept at multi-tasking. They operate a multi-line telephone console system, while entering data into a computer-aided dispatch system for radio purposes, perform TDD/TTY services for the hearing impaired and prioritize calls. It takes weeks of rigorous classroom and on-the-job training to ensure that dispatchers are knowledgeable, level-headed, trustworthy and committed to maintaining professionalism and the public’s trust. Their work within emergency response services often places them in the middle of life or death situations; however, due to their lack of visibility, they can be seen as just a voice on the end of the phone or radio and are often under-appreciated.
The Hudson Police Department recognizes and thanks this team for all they do, day in and day out, to help the community and facilitate life-saving measures. E911 dispatchers are the lifeline for individuals who may be having the worst day of their lives and are the heartbeat of the public safety profession. They provide this vital service 24/7, 365 days per year and work out of the state-of-the-art dispatch center here at HPD Headquarters.
The Hudson Police Department’s Communications Center operates 365 days a year, 24 hours a day and is staffed by two on-duty dispatchers during each shift. The center is comprised of 9 full-time dispatchers, 2 part-time dispatchers, and is led by a supervisor.
The Dispatch Supervisor is Theresa Osborne. She can be reached via email at tosborne@townofhudson.org, or (978) 562-7122, ext. 262.